Pengembangan Sumber Daya Manusia Dalam Meningkatkan Kinerja Karyawan (Studi Kasus Hotel Cottonwood Bed & Breakfast House Bandung)

Human Resource Development In Improving Employee Performance (Case Study Of Cottonwood Bed & Breakfast House Bandung)

Abstract

This study aims to analyze various factors that influence employee performance in the
hospitality sector, focusing on Hotel Cottonwood Bed & Breakfast House Bandung .
Employee performance is one of the key aspects that determines the quality of service
provided to guests, which ultimately impacts customer satisfaction and the hotel's
reputation. The method used in this research is descriptive qualitative, with data
collection through in-depth interviews and observations of employees in various hotel
departments.
The results of the study reveal that there are several significant factors affecting
employee performance, including: training and development, work motivation, work
environment, and management support. Effective and ongoing training has been shown to enhance employees' skills and knowledge, contributing to improved
performance. Additionally, high motivation, both intrinsic and extrinsic, plays an
important role in encouraging employees to provide the best service. A supportive
work environment and management backing also create a positive work atmosphere,
which influences employee productivity.
It is hoped that this research can provide insights for hotel management in designing
more effective human resource development strategies, as well as improving employee
performance to achieve optimal customer satisfaction..